FAQ
Find your answers here
How do I place an order?
Simply add your desired products to the cart and proceed to checkout. Follow the steps to enter your shipping details and place your order.
What payment methods do you accept?
We currently accept Cash on Delivery and bank transfer.
Can I cancel or change my order after placing it?
Once we manually confirm your order via WhatsApp or phone, it cannot be cancelled. However, you may still add more items to your order, in which case an additional order may be placed by us.
Will I receive an order confirmation email?
Yes, you will receive an order confirmation email after placing your order.
Do you offer gift cards or discount codes?
We may occasionally offer promotional discounts and discount codes.
Can I use more than one discount code at a time?
No, only one discount code can be used per order.
Where do you ship?
We ship all over Pakistan.
How much does shipping cost?
Shipping costs depend mainly on the type of product and its weight.
How long does shipping take?
Shipping usually takes around 5 to 8 business days.
Do you offer free shipping?
We may offer free shipping on selected products or during special promotions, such as free shipping on orders above a certain amount.
How can I track my order?
Once your order is shipped, we will send you a tracking link on WhatsApp so you can track your package.
What happens if my package is delayed, lost, or stolen?
We take responsibility for delayed, lost, or stolen packages and will work with the logistics company to either get your package delivered or send you a replacement.
Do you ship internationally?
No, we currently do not offer international shipping.
What is your return policy?
Please visit our Returns Policy page for complete details regarding returns and refunds.
How many days do I have to return an item?
You have 7 days to return an item.
Do I have to pay for return shipping?
Initially, you will need to pay for return shipping, but we will reimburse you after we receive the returned product.
How do returns work?
Please refer to our Returns Policy page for complete information on how returns work.
Can I exchange an item instead of returning it?
It depends on the nature of the return. Please refer to our Returns Policy page for complete information on how returns work.
How do I know which size, color, or model to choose?
For products with variations such as size, color, or model, we do our best to provide detailed specifications for each option so you can choose the one that best suits your needs.
Are your products true to size?
Yes, our products are generally true to size.
What materials are your products made from?
Different products are made from different materials. Material information is provided on each product page.
How do I care for or clean the product?
Care and cleaning instructions, if needed, will be provided on the product page.
Will sold-out products be restocked?
Yes, we will do our best to restock sold-out products as soon as possible.
Do I need an account to place an order?
No, you can place an order without creating an account.
How do I contact customer support?
You can visit our Contact page to find different ways to get in touch with us.
What are your customer service hours?
Our customer service hours are Monday to Friday, 11:00 AM to 5:00 PM.
How quickly do you respond to emails or messages?
We typically respond within 2 to 3 working hours.
Where are you located?
We operate out of Islamabad.
Who are you and what is your story?
To learn more about us, please visit our About Us page.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.